OBJECTIVE

EDUCATION

WORK EXPERIENCE

TECHNICAL EXPERIENCE

SAP EXPERIENCE

EXTRA SKILLS

PERSONAL DETAILS

A versatile, analytical and hardworking with practical hand on approach which always perseveres and achieves the best results. Able to collect and analyze information, digest facts/figure and quickly grasp complex technical issues. Excellent negotiation and problem solving skills and swiftly identifies the root of any problem and develops and effective solution.

MBA Finance (Information Technology )
Alkhair University Lahore, Pakistan

Additional Sociology,2005
Allama Iqbal Open University, Islamabad

Bachelor of Arts 2003
Peshawar University, Pakistan

Worked as a Billing Validator, Customer Service Officer and SAP Coordinator in Dubai Electricity & Water Authority BSD. (Billing service department)
from 2007 to Present

In DEWA
Job Responsibilities

Customer Services Responsibilities:
 Talking staff/clients through a series of actions, either face to face or over the telephone
 Providing support, including procedural documentation and billing adjustment
 Following diagrams and written instructions to repair a fault or set up a system
 Supporting the roll-out of new applications
 Setting up new users accounts and profiles and dealing with enter locks cases issues
 Working continuously on a task until completion (or referral to third parties, if appropriate)
 Prioritizing and managing many open cases at one time
 Rapidly establishing a good working relationship with customers and other professionals
 Conducting electrical safety checks on computer equipment

BSD (Billing Service Department) SAP Core Team Member Responsibilities
 Core team member of SAP (DM,CRM , Billing and Invoicing)
 Checking errors log ,data downloading and uploading from table to SAP and vice versa
 Uploading and downloading of data from PDA to SAP
 Monthly backup of data from SAP
 Verification and data clearance for billing and invoicing
 PDA supervisor (New digital system for Meter Reading).
 Checking and changing of new connections and creating customers master data in SAP
 Balancing of workload through SAP.
 Device Removal, Replacement and Changes in SAP.
 New Device creation in SAP.
 BRD (Business Requirement document) creating and submitted to SAP team.
 Testing of All New transaction in quality and Transporting to Production.
 All type of Notification data creating in ISU production.
 Meter Reading Order Creation and downloading in ISU production and all the data clearance to Meter Reading section.
 Data download through (BAPI) Business Application Programming Interface.
 Creating, changing Device Main-Sub relation in ISU Production.SAP.
 Meter reading Upload/Download and Scheduling process.

SAP (System Application Program) Training From DEWA 2,years
Electrical Supervisor Diploma from GPCMS,1 year
DIT from CCITMS,1 year
R/AC OPFMS,6 months
VB Programming from CCITMS,6 months
A+ from OPFMS,3 months
ICDL from DEWA

Date of Birth: 27th April 1982
Marital Status: Married
Languages: English, Arabic, Urdu,Pashto
NIC Number: 156011-003690-1
Nationality: Pakistani.